Do you have any questions? Good, because we have answers!
Here we give you an answer to the most important questions so far. If your question is also important for all other customers, we can include it in the FAQ and answer it.
How do I contact you?
Our Customer Service team are happy to help with any queries or problems you may have. Our offices are open from 8:30am until 9pm Mon-Fri and 10am-6pm Saturday (except Holidays). Please email us here: firstname.lastname@example.org or give us a call at 1 888 801-8182
Do you ship internationally?
We ship worldwide.
What forms of payment are accepted?
Credit Cards like MasterCar, Visa, American Express, and so on
Apple Pay & Google Pay
How do I track my package?
You can reach out to our customer support desk at email@example.com to ask questions anytime.
How long does it take for an order to arrive?
Once shipped, your order will normally arrive within 10 to 12 business days for United States, Canada, Australia, United Kingdom, other countries can take up to 28 business days, depending on how fast customs clearances takes place and due to having multiple warehouses overseas. You’ll receive an email confirmation once your order has shipped.
Feel free to email us to check on your order status. We’re happy to help.
What if I receive a defective product?
If a product received has manufacturing defects, buyers are entitled to request a product replacement within 14 days of receiving the item. If the case is deemed valid, we will cover related costs to deliver a replacement. Please be aware to send a photo of the damage within 24 hours after delivery to firstname.lastname@example.org. Otherwise we can’t accept the refund.
Whats about cancellations?
You may request a cancellation within 8 hours of purchase. Otherwise you will receive partial refund as we have already started the shipping process. Please be sure to thoroughly read our descriptions and processing times.